ATIDS Support
Frequently Asked Questions
Getting Started - Sign on
1.1 How can I sign up for Web ATIDS?
1.2 I received my Administrator ID and Password. How do I get started?
- The administrator is auto-emailed the User ID (account number) and password for the office. The administrator should be the only one in the office with this information.
- Sign on to FundNet User Administration with your Administrator ID and Password. Click on the Instructions link and follow the instructions to create your own user ID and Password. Be sure to check the Web ATIDS box when you create your profile.
1.3 I want several employees to have access to Web ATIDS. How do I set them up?
Using the Administrator ID and Password, sign on to FundNet User Administration and click on the Instructions link. Follow the instructions to create the user ID's and Passwords for your staff. Remember to check the Web ATIDS box for each user.
1.4 I am using my administrator ID and Password to log in to Web ATIDS. Why won't it work?
The administrator ID and Password is not a valid sign on for Web ATIDS. The administrator ID is only used to create and maintain user ID's and Passwords within your office. Use the new ID and Password you create for yourself to access Web ATIDS.
1.5 When I try to sign on, I receive the error message "FundNet was unable to verify the user-id and password you entered."
- Contact the office administrator who set up your user id and passwords to verify or change your password.
- If you forgot your password, contact your office administrator to reset your password. OR, select the link "Forget your User ID or Password", below the Login button. You will be prompted to enter your User ID or email address. The Fund will email a new password.
1.6 When I try to sign on, I receive the error message "You do not have access to the requested page or resource:" : /atids/index.aspx
Contact the office administrator who set up your user id and password. Make sure he/she has checked the box that provides access to Web ATIDS in your user account.
1.7 When I try to sign on, I receive the Error Message "There was an access error, please call help desk."
You must contact the Help Desk when you receive this error.
Hours: 8:00am - 6:30pm EST Monday thru Friday
Phone: (800) 421-9378
1.8 I am a green screen conversion customer and cannot locate a transaction in Web ATIDS
ATIDS Transactions for Conversion Customers - Cheat Sheet
|
Menu Option/Tran Code |
WEB ATIDS Menu Name |
1. |
ATID |
Search Menu |
2. |
Option 1: Add, Change, Scan files |
Add, Change, Find Files |
3. |
Option 2: Subdivision Search |
Subdivision/Condo Search |
4. |
Option 3: Acreage Search |
Acreage/Govt. Lot Search |
5. |
Option 4: Scan/Update Legals in a file |
Update Property Search |
6. |
Option 5: Name Search |
Name Search |
7. |
Option 6: Tax Inquiry |
Tax Search |
8. |
Option 7: ATPR/Policy Rating |
Policy Rating |
9. |
Option 8: Grantee/Grantor |
Grantee/Grantor Search |
10. |
ATCG: Grantor/Grantee Commercial Name Directory |
Grantor/Grantee Commercial Name Variations* |
11. |
ATCN: Commercial Name Directory |
General Index Commercial Name Variations* |
12. |
ATOE: Order Entry for Branch Product |
Order Branch Products |
13. |
HCPY: Hardcopy |
Order Documents |
14. |
DIIS: Prior Policy Inquiry for Subdivision |
Policy Search - Platted |
15. |
DIIA: Prior Policy Inquiry for Acreage |
Policy Search - Acreage |
16. |
ATHP: Prior Policy Order Screen |
Order Policies |
17. |
ATCY: Transfer to another county or printer |
Change County |
18. |
PICD: County Certification Information |
County Certification Information |
19. |
ATSM: Subdivision Master File Inquiry |
Plat Information from Plat Name |
20. |
ALMT: Authorized Legal Maintenance |
View Sub/Condo Legals |
21. |
TISM: Subdivision Master File |
Plat Information from Plat Reference |
22. |
PI10: Subdivision/Condo Postings |
Subdivision/Condo Postings |
23. |
LKUP: Lookup document information |
Document Posting Information |
24. |
ATRS: 1099-S Reporting |
IRS 1099-S Reporting |
25. |
ATPA: Posting Alert Request |
Report Document Error |
26. |
PNID: Parcel/Name Information Display Menu |
Tax Search - Non file Related |
27. |
CTPO (Equivalent of PNID;C/ZTIDS customers only) |
Tax Search Non-File Related |
28. |
EFO1: Replat Information |
Replat Information |
29. |
EFO2: Acreage to Plat Information |
Acreage to Plat Information |
30. |
PI11: Underlying Property Information |
Underlying Property Information |
31. |
BILL |
Billing Activity Menu |
32. |
CSSN: Sign-on |
N/A |
33. |
CSSF: Sign-off |
Logout |
34. |
ASTS: Clear Print Job |
N/A |
35. |
AOES (DMS customers) |
N/A |
36. |
Print Log |
N/A |
*County dependent. If the search is in Walton, Bay or Okaloosa counties, the Grantor/Grantee commercial names will be displayed. If in any other on-line county, the system will display commercial names for those counties.
1.9 I want several employees to have access to ATIDS. Is each of them required to have a Reflection license?
- Yes, each PC must have a Reflection license.
- NOTE: An advantage to Web ATIDS is that an unlimited number of users can access the system at no additional charge.
1.10 I am having trouble dialing into ATIDS.
- Your modem may be causing the problem. Often, software-based modems rely on the PC processor. When the processor does not provide the modem resources, you may experience modem connection problems. Try to reboot the PC to free up the resources, or continue dialing in until you get a connection.
1.11 I have dialed in and I'm at a blank screen but don't have the sign-on screen.
- You are connected, but the Host Names did not make a full connection. Do the following:
- Click on the 'connect to host' icon (two plugs) on the secondary toolbar. If an error message appears, click OK on it.
- If the above does not work, disconnect and re-dial.
1.12 I am trying to type in the password at the sign-on screen and the cursor is not moving.
- Windows is not recognizing the program being opened.
- Hit SHIFT + ESC & then ESC.
- Try to re-enter password.
- If the cursor is still not responding, click on the top bar of the program window. This should activate the program.
- If the cursor is still not moving, click the 'connect to host' icon (two plugs). The screen will go blank
- Click on the 'connect to host' icon again.
1.13 I am locked up in Reflection and I can't exit.
- You probably disconnected incorrectly out of Reflection (Clicking on the X to close the program or performing a "File-Exit" will not disconnect the modem nor will it close the printer session.)
Close the printer session by following the steps below:
- Verify that you are unable to close the atidprt.rsf session by clicking on the X.
- If you are unable to close by clicking on the X, hit the CTRL+ALT+DEL keys simultaneously and END TASK on Atidprt.rsf.
1.14 When I try to dial in, the following message appears, "Error 645 unable to complete connection to server. Check your password and try the connection again." What does this message mean?
- It is possible that no password or an incorrect password has been entered or that the password is not saved in Dialup Networking:
- Double Click on My Computer on your desktop
- Double Click on Dialup Networking
- Double Click on The Fund icon. Make sure that there is a password and that there is a check mark in "Save Password".
- If no password or checkmark is entered, you will have to enter the password, check SAVE PASSWORD and click on CONNECT.
- If the password is saved and has been re-entered, and you continue to get the error, call the Help Desk for further assistance at 1-800-421-9378. Option 1.
1.15 What does this message mean: "Reflection Basic Error: Error occurred in Communications" ?
- This can be caused by hitting the ENTER key too quickly.
- Wait 10 seconds after you've connected before hitting ENTER at the blank
- If this does not work, call the Help Desk for further assistance, 1-800-421-9378, Option 1.
1.16 What does this message mean: "RBE- A Timeout Occurred During a Call to Transport Code"?
- There is something blocking your connection to the Fund. Call the Help Desk, 1-800-421-9378, Option 1.
1.17 Can I connect using a high-speed line, like cable, DSL or ISDN?
- Yes. High-speed data lines are the recommended method to connect to the Internet for Web ATIDS.
1.18 How do I disconnect from the system?
- Click on the Logout Link in the top center area of the screen on Web ATIDS. Then Click on Logout again and it will return you to the log-on screen. You may click on the X in the top right corner to close the browser.
Printing Issues
2.1 My search results will not print.
- Print jobs are not always printed immediately. An applet (a small program within the Java Plug-in) is set to check for a print job on our Web Server every 30 seconds.
- If your search results are not printing, please check the following:
- Check that you have the Java plug-in Version 1.04_02 running in your system tray (bottom right side of your screen). It looks like a coffee cup with red steam rising.
- After the plug-in is installed, the Java Plug-in Security Warning dialog box is displayed. Be sure to Click Grant Always to accept the Plug-in.
- On the search menu screen in Web ATIDS, under delivery options, make sure "Print Search Results" is selected
- Make sure you do not close the browser.
- NOTE: You may have clicked the Next or Submit button and not the Print button. Try to print one more time and make sure you click on the Print button.
- Call the Help Desk for assistance at 1-800-421-9378, Option 1.
2.2 Why does it take longer for my prints to begin?
- Print jobs are not always printed immediately. The applet (a small program within the Java Plug-in) is set to check for a print job every 30 seconds. If you send a search to print at the beginning of the 30-second check, the printer will not begin printing the job for at least 30 seconds. If you send a job to print on the 29th second of the print check, it will take only a second for the print job to begin.
2.3 When I select file/print to do a print screen, why does it not fit on one page?
- If you want to print the Web ATIDS screen, the text size should be set to either smaller or smallest. Click on View/Text Size and change to smaller or smallest. If you try to screen print on one of the other settings, only a portion of the screen will print on one page.
2.4 I am unable to print from Web ATIDS.
Remove and re-accept the JAVA Certificate.
- Select the Windows Start button > Control Panel
- Select the JAVA icon,
- Security tab and select Manage Certificates.
- If there are any listings of Attorneys Title Fund Services, LLC certificates, highlight them and select the Remove button. If there are none, proceed to step C.
- In a new Internet Explorer browser go to www.TheFund.com and launch Web ATIDS
NOTE: Remain at the Web ATIDS Main Menu for a couple of seconds to allow for the JAVA Certificate window to appear
- d. When the Java Certificate window appears, check the box that says “Do not show this message again for apps from the publisher and the location above” and select the Run button.
- e. Try to print
NOTE: If you still cannot print you will need to uninstall and re-install your Java software. You must have full admin rights under your PC profile to perform this uninstall/reinstall. If you are not sure if you have Admin rights or you are not comfortable doing this, ask your computer technician.
If you have Admin rights to your PC:
- Select the Windows Start button > Control Panel > Programs and Features
- A window displaying the installed programs will appear (see below)
- b. Locate and highlight Java and select uninstall
- c. Re-install Java for free at www.JAVA.com
- d. In a new Internet Explorer browser go to www.TheFund.com and launch Web ATIDS
NOTE: Remain at the Web ATIDS Main Menu for a couple of seconds to allow for the JAVA Certificate window to appear
- e. When the Java Certificate window appears, check the box that says “Do not show this message again for apps from the publisher and the location above” and select the Run button.
- f. Try to print
2.5 After a print has started, why does my printer have long pauses between pages?
- Some printers take an inordinate amount of time to print. This may be caused by the printer configuration.
- HP 4000 PCL 6 driver: We have experienced long print times with the HP 4000 PCL6 driver. Changing the driver to HP PCL 5e on your workstation may fix the problem.
- Another reason for long print times is that the applet runs a specified period of time. If you have a long printout that requires longer to run than the applet allows, the printout may not occur until the entire printout has downloaded and the download cycle has completed.
Browser Issues
Java Plug-In
4.1 How do I download the Java Plug In?
- Printouts are generated by a Java Plug-in. Even if you use the Java Plug-in for other applications, if your plug-in is not the same version or is a lower version than the one for Web ATIDS, an automatic download will occur.
If you have a Java Plug-in with a higher version than that required by Web ATIDS, the auto-download will not occur.
- On the Security Dialog Box, which is displayed on top of the ATIDS Main Menu, click Yes.
- Your request is downloaded. This may take several minutes. (30 to 60 if you are using dial-up)
- When completed, the Software License Agreement is displayed. Click Yes.
- On the Choose Destination Location dialog box, click Next.
- On the Select Browsers dialog box, at least one browser will probably be selected. CLEAR/UNSELECT ALL Browser selections, then click Next.
- After the plug-in is installed, the Java Plug-in Security Warning dialog box is displayed. Click Grant Always.
4.2 I am a dial up customer, how long will it take to download the Java Plug in?
- The Java Plug-in download time for dial-up customers can be from 30 minutes to an hour.
Bill Transaction / Billing Activity Menu
File, Credits, Searching, Order Branch Products
6.1 How do I add a file to Web ATIDS?
6.2 How do I issue an ATIDS file credit when the deal fell through? (Fund Members Only)
6.3 How do I search my legal?
To identify which legal description your document is posted to you will want to obtain the document posting information. The link to the Web ATIDS workbook (below) will assist you with this.
Please reference the Web ATIDS Workbook (link below) - Document Posting Information https://www.thefund.com/TheFund/media/PDFs/WebATIDS_Training_Workbook_-_Reference_Tables.pdf#page=140
NOTES: Only use this for the OR book and pages of deeds and mortgages – not for the ORs of Declaration of Condominiums.
To perform a search when you have a Document or Instrument (see Broward County Exception below) Number, go to the second reference and enter CN, the 4 digit year, and the rest of the numbers – you may eliminate the leading zeros, then select Next Category.
Broward County Documents
Effective January 1, 2015, Broward County moved from an Official Records (OR), Book/Page number as the primary document reference to an Instrument Number reference system (for example, INSTR # 112725637).
Please note that in ATIDS this INSTR # will appear as Clerk's Number (CN) 2015 2725637. The first two digits of the INSTR # "11" have been replaced in ATIDS by the year "2015." The ATIDS Clerk's Number format must be used to lookup documents in ATIDS.
When referencing documents in commitments and policies, each document must be described with the Broward County Instrument Number. This will require viewing the image to determine the first two digits that were dropped in converting to the ATIDS format.
6.4 How do I search my legal?
6.5 How do I search my legal?
6.6 I’m receiving ‘File Use Was Interrupted or Exited Incorrectly, Will Reset In 10 Minutes.’ What causes this message?
There are several reasons this error may occur:
- 1. Incorrectly closing the program by clicking on the X at the top right of your Internet screen
- NOTE: You should go to the main menu before exiting
- 2. Someone else is in the same file
- 3. Your Internet browser lost connection
You will need to call the Help Desk, 800-421-9378, to have this file reset.
6.7 How do I submit a Branch Product Order?
Training
ATIDS I Basic
This one-day training class is designed to show novice ATIDS users how to successfully complete a real property search. A two-day course is available upon request and includes additional practice sessions.
ATIDS II Advanced
For those who have attended ATIDS I, this one-day training class teaches you how to use the system for more complex searching techniques. The class also includes additional information on mapping, phase-type condos, and problem-solving transactions.
Please call (888) 407-7775 for schedule information or to register for a class.
Complete an evaluation for an ATIDS class you attended.
Resources & Helpful Links
Ask a Support Question via Email